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Last updated: May 2026
This Privacy Policy explains how Medberry collects, uses and protects your personal data. By using our apps or website you agree to this policy.
Our Privacy Policy applies to the personal data that Medberry collects and uses. References to "we", "us" or "our" mean Medberry, a limited company registered in the UK at Companies House (registration number 09382108).
We control the ways your personal data are collected and the purposes for which they are used. We are the "data controller" for the purposes of the UK Data Protection Act 1998, the General Data Protection Regulation 2018 and other applicable data protection legislation. We are registered as a data controller with the UK Information Commissioner's Office.
"Personal data" means information that relates to you and allows us to identify you, either directly or in combination with other information we hold. This may include your name, email address, hospital location, grade, or your social login ID.
Categories of data we collect:
We use your personal data for the following purposes:
a. Security — We use your login details to provide secure access to your account. We may also use your details when you contact us to verify your account is secure.
b. Communication and relationship management — We may occasionally contact you by email about important updates or disruptions to our service.
c. Support — We may use your email to provide support. We use Zendesk.com as our customer relationship management system. You do not need to register with Zendesk to receive support.
d. Service updates — We may contact you occasionally to inform you about improvements to our service or new products.
e. Legal obligations — We may use your information for safety, security and legal purposes, statistical analysis, systems testing, maintenance and development.
You have the right to request access to the personal data we hold about you and to have it deleted if you wish. This process is free of charge unless the request is manifestly unfounded, excessive or you require further copies. For further information please contact us at support@medberry.co.uk.
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. When you provide personal data through our website or app, this information is transmitted across the internet using high-grade encryption.
We may disclose your personal data to third parties where required to deliver our services. Where we do so, we require that third party to have appropriate technical and organisational measures in place.
Your data may be accessed or processed outside the European Economic Area (EEA) — including by staff operating outside the EEA who work for us. Where your personal data are transferred outside the EEA, we require that appropriate safeguards are in place.
We will retain your personal data for as long as we need it to fulfil our purposes set out in this policy or as required by law.
To improve our services and analyse how visitors use our website and app, we may use cookies, pixels or tracking software. In most cases we will not be able to identify you from the information we collect using these technologies.
Cookies are small pieces of information stored by your browser. They help you navigate our website and allow features such as remembering aspects of your last session. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating our website, most features remain accessible without them.
We only share your data in order to provide the service. We do not share your personal data with anyone except as described in this policy. Your personal data may also be disclosed if a third party acquires Medberry.
Auto-renewable subscriptions provide access to app features for a set duration. At the end of each period the subscription will renew automatically until you opt out. You can manage your subscription in your device's Account Settings. See Apple's support page for instructions.
We may update this Privacy Policy from time to time. Any new version will be published on our website.
Questions, comments and requests regarding this privacy policy should be addressed to support@medberry.co.uk.